Debugging VOIP with Shikha Sharma #CiscoKid

IPMA feature, as the name suggests, is provided in a manager / assistant environment to work together more effectively with enhanced sub-features. Cisco Unified Communications Manager Assistant supports two modes of operation: proxy line support and shared line support. Proxy line configuration is explained in previous post. Before we start the configuration process, please note that this is sample configuration, which is tested in Lab environment. Pre-requisite:- Start CTI Manager service on required node. Create partitions/ CSS for Manager, CTI RP and PSTN gateway Partitions:- Partition PSTN gateway CSS:- CSS 1 includes manager and PSTN gateway CSS 2 includes CTI RP and PSTN gateway Manager Phone:- DN=1000, Partition PSTN and CSS2. Assistant Phone personal line:- DN=3001, partition PSTN and CSS2 Assistant Phone proxy line:- DN=3000, partition PSTN and CSS1. PSTN gateway:- 1XXX, partition PSTN and CSS2 Steps to configure IPMA shared line- 1. Configure phone servi

IPMA feature, as the name suggests, is provided in a manager / assistant environment to work together more effectively with enhanced sub-features. Cisco Unified Communications Manager Assistant supports two modes of operation: proxy line support and shared line support. Shared line configuration is explained in the next post. Before we start the configuration process, please note that this is sample configuration, which is tested in Lab environment. Pre-requisites- Configure CTI RP same as Manager's DN:- so that call routes via CTI RP to hit IPMA, else call with directly routes to manager's DN. Start CTI Manager service on required node. Create partitions/ CSS for Manager, CTI RP and PSTN gateway Partitions:- Partition Manager Partition PSTN gateway Partition CTI RP CSS:- CSS 1 includes manager and PSTN gateway CSS 2 includes CTI RP and PSTN gateway Manager Phone:- DN=1000, Partition Manager and CSS2. Assistant Phone personal line:- DN=3001, partition PSTN