Posts

Showing posts from November, 2011

MOH not working

Primarily, such issues are the cause of configuration negligence. Below is what we need to make sure to make it work- 1. Make sure that phone and gateways have right MRGL. 2. MRGL should contain required MOH server resources. 3. Make sure that MOH servers are registered with respective CUCM nodes. 4. MOH files need to be uploaded on all IPVMSA servers. 5. The format of the MOH file should be .raw, for linux platforms. If you started facing this issue all of a sudden, then IPVMSA might got stuck and you need to restart IPVMSA service on all nodes. Please make sure to take IPVMSA and CUCM traces on the detailed level in order to find out RCA of the issue.